Privacy Policy

Last Updated: 26 July 2025

Thank you for visiting Loopia Crochet (“we,” “our,” “us”). We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information when you visit our website https://loopiacrochet.com, interact with us, or purchase our products.

Please read this Privacy Policy carefully to understand how we handle your data. If you do not agree with our practices, you should not use our website.

1. Important Information and Who We Are

Purpose of This Privacy Policy
This policy aims to inform you about how Loopia Crochet collects and processes your personal data, including any data you provide when you:

  • Visit our website
  • Create an account
  • Purchase a crochet pattern
  • Subscribe to our newsletter
  • Contact us for support

Data Controller
Loopia Crochet is the data controller, responsible for your personal data under applicable laws such as GDPR (for EU users).

Contact Details

If you have concerns about your privacy, please contact us at the email above.

2. The Data We Collect About You

We collect personal data that allows us to provide our services effectively. This includes:

A. Identity and Contact Data

  • Name
  • Email address
  • Billing address (for purchases)

B. Financial and Transaction Data

  • Payment details (processed by PayPal/Stripe – we never store full card numbers)
  • Purchase history

C. Technical Data

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Time zone and location
  • Cookies and similar technologies

D. Profile and Usage Data

  • Account username and password (encrypted)
  • Download history
  • Preferences and settings
  • Pages visited and interactions with the website

E. Marketing and Communication Data

  • Preferences for receiving newsletters or promotional offers
  • Feedback and reviews provided voluntarily

Special Category Data: We do not collect sensitive personal data such as health, religion, or biometric information.

3. How We Collect Your Personal Data

We use the following methods:

  • Direct Interactions: When you purchase a pattern, create an account, or contact us.
  • Automated Technologies: Cookies, web analytics tools, and server logs track website usage and performance.
  • Third Parties: Payment processors (PayPal, Stripe), email marketing services, and analytics providers (e.g., Google Analytics).

4. How We Use Your Personal Data

We use your data only where the law allows us to. Common purposes include:

  • Order Processing: Delivering your digital crochet patterns, confirming payments, and providing receipts.
  • Customer Support: Responding to inquiries, refunds, and troubleshooting issues.
  • Website Improvements: Analyzing usage data to enhance performance and user experience.
  • Marketing (with consent): Sending newsletters, promotions, or updates (you can unsubscribe anytime).
  • Legal Compliance: Meeting accounting and tax obligations or responding to legal requests.

Legal Bases for Processing (GDPR):

  • Performance of a contract (e.g., processing your purchase)
  • Consent (e.g., email marketing)
  • Legitimate interests (e.g., site security, fraud prevention)
  • Legal obligation (e.g., tax compliance)

5. Disclosures of Your Personal Data

We do not sell your data. However, we may share information with:

  • Payment Processors: Such as PayPal or Stripe for secure transactions
  • Website Hosting and IT Providers: For website functionality and security
  • Analytics Services: Such as Google Analytics to monitor performance
  • Legal Authorities: If required by law or to enforce legal rights

All third parties are obligated to protect your data and process it only for specified purposes.

6. International Transfers

If you are in the EU/EEA, your data may be transferred outside of your region (e.g., to the U.S.). We ensure safeguards like Standard Contractual Clauses or providers with adequate data protection certifications.

7. Data Security

We implement appropriate measures to prevent your data from being accidentally lost, used, or accessed unlawfully, including:

  • SSL encryption for secure browsing and transactions
  • Encrypted storage for sensitive information
  • Restricted access to personal data by authorized staff only
  • Regular security audits and updates

8. Data Retention

We keep your personal data only as long as necessary:

  • Account Information: Until you delete your account
  • Transaction Records: At least 6 years for legal and tax purposes
  • Marketing Data: Until you unsubscribe or withdraw consent

9. Your Legal Rights

Under GDPR and similar laws, you have the right to:

  • Access: Request a copy of your personal data
  • Correct: Update inaccurate or incomplete information
  • Delete: Request removal of your personal data
  • Restrict: Limit how we process your data
  • Portability: Transfer your data to another provider
  • Withdraw Consent: For marketing or any processing based on consent

To exercise any of these rights, email us at [Insert Email].

10. Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences
  • Improve site functionality
  • Analyze traffic and performance

You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy (if available).

11. Children’s Privacy

Our website is not intended for children under 16 years old. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the updated date. Please review it regularly.

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